By Michael J.R. Whitehead
Это издательство, вообще, делает, как я заметил вполне приличные книжки, но на русском языке их, пока, нет. А если бы и были, то лично я предпочитаю оригиналы, т.к. с процессом перевода и прочего знаком...
Естественно, обрезал шибко щедрые поля на страницах.
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Extra info for Implementing SugarCRM: 'A step-by-step guide to using this powerful Open Source application in your business.'
But in a B2C business model many firms prefer to remove the navigation access to accounts leaving a focus on the contacts—the individuals with whom the firm does business. Products or Services? What is the nature of your business? Do you make or re-sell products, anything ranging from ceramics to washing machines? Do you sell services, such as house painting, landscaping, or window cleaning? Or do you do both on a regular basis like the car mechanic who charges for his labor by the hour, but also sells the replacement parts he uses when making repairs?
What Does the Future Hold for RayDoc? RayDoc has been holding its own for several years now, neither growing nor shrinking. Making reasonable, but not exciting incomes for Doc and Maureen, and showing just enough promise for Andrew to stick around, hoping for Doc's retirement. Part of a younger generation of well-educated tradesmen, Andrew has often tried to encourage Doc and Maureen to adopt newer business management tools, but it has been difficult, as Doc resisted change, and Andrew's responsibilities kept him out of the office, supervising on-site employees nearly all the time.
We will also use a CRM Requirements Worksheet to identify the specific CRM needs of your business. Lastly, we will address the practical issues of how to get your CRM customized, what sorts of partners to look for to help you in that process, how to document your customization requirements, and how to manage a customization contract. Identifying the CRM Needs of Your Business Some of the high-level characteristics of a business that cause one to have very different CRM requirements from another include: • The Business Model: One location or many?