V-th ANNUAL OUTSOURCING FORUM - POLAND AS EUROPEAN KNOWLEDGE PROCESS OUTSOURCING CENTER - 19th January 2010, Hyatt hotel, Warsaw
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| 9:00 - 9:30 |
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Registration and welcome coffee |
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| 9:30 - 10.00 |
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Welcome Speech / Presentation |
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Wojciech Szelag (Head of the Economic Editors Office, Polsat News) |
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Rafał Baniak (Deputy Minister of Economy) |
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Slawomir Majman (President, Polish Information and Foreign Investment Agency) |
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| 10:00 - 10:30 |
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CREATING THE TRIPLE E LINKAGE BETWEEN EDUCATION -EMPLOYABILITY-
ECONOMY - PRESENTATION |
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Anupam Prakash (Asia Pacific Practice Leader, HEWITT Associates India) - Special Guest |
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| 10:30 - 11:30 |
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POLAND'S CHANCES TO ATTRACT KPO (KNOWLEDGE PROCESS OUTSOURCING) INVESTMENTS |
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What is KPO and what is the value of this market? |
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What are the trends on KPO market? |
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Are there any first KPO centers in Poland and what should be done to increase the number of KPO projects in Poland? |
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Moderator: Marcin Kaszuba (Director, Ernst & Young) |
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Robert Seges (Head of the Shared Services Centres Section, Polish Information and Foreign Investment Agency) |
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Rafal Dutkiewicz (President, City of Wroclaw) |
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Pawel Tynel (Senior Manager, Ernst & Young) |
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Jacek Levernes (General Director of the Global Business Center, Hewlett Packard / President, ABSL - Association of Business Service Leaders) |
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Wojciech Szczepaniak (Partner, Spaczynski, Szczepaniak, Wspólnicy) |
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| 11:30 - 11.40 |
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"TOWARDS BUSINESS ECOSYSTEM" - PRESENTATION |
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Marcin Jurczak (Managing Partner Accounting & Payroll Services, Ernst & Young) |
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| 11:40 - 13.00 |
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PROSPECTS OF THE BPO DEVELOPMENT FROM THE PERSPECTIVE OF A CORPORATION - DISCUSSION PANEL |
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Global BPO development trends in corporations |
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 Nearshoring |
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Convergence of ITO and BPO |
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Platform-based Outsourcing |
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Polish BPO market compared to global trends |
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Barriers to the implementation of outsourcing solutions from outsourcer's point of view |
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From Client's point of view |
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What is the outsourcer's role in improving BPO awareness of the clients? |
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Long-term benefits from the implementation of modern BPO in corporations |
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Moderator: Robert Kos (Member of the Board, Cursor) |
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Krzysztof Bobrowski (President, OSG Records Management Group) |
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Laurent Bonnaure (Senior Vice President, Fraikin International Operations) |
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Lukasz Gajewski (President of the Board, Target BPO / President, Outsourcing Institute) |
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Richard Petersen (Managing Partner, Cushman & Wakefield) |
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Grazyna Rzehak (HR Director / Member of the Board, Unilever Poland & Baltics) |
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Rui Manuel Teixeira (Vice President of the Board, Bank Millennium) |
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| 13:00 - 14:00 |
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Lunch |
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| 14:00 - 14.45 |
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OUTSOURCING OF THE STATE FUNCTIONS |
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Outsourcing of the State functions based on Ireland example |
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BPO models and scenarios with reference to public market |
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Outsourcing in the public sector |
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Areas to apply outsourcing and where it is still not used |
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Myths and facts about outsourcing sector |
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Savings in numbers |
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Comment |
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Jim Costello (President, Southwestern - Ireland) |
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Piotr Cizkowicz (Director of Better Government Program, Ernst & Young) |
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Dr Andrzej Olechowski (former Minister of Finance and Foreign Affairs) - Honorary Guest |
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| 14:45 - 15.15 |
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PRESENTATIONS OF CITIES |
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Monika Piatkowska (Plenipotentiary of the Mayor of the City of Krakow for Krakow Brand / Director of the City Strategy and Development Department, City of Cracow) |
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Andrzej Bojanowski (Vice President, City of Gdansk) |
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| 15:15 - 17.30 |
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BARRIERS FOR BPO DEVELOPMENT IN POLAND FROM THE PERSPECTIVE OF SUB-
GOVERNMENT, GOVERNMENT, UNIVERSITY AND BPO SECTOR |
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Presenting the most important and difficult barriers for removal which hinder or stop BPO investment |
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Possibilities to remove such barriers - discussion |
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Moderator: Kazimierz Krupa (Editor in Chief, Forbes) |
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Supporting Moderators: Pawel Panczyj (Manager, Ernst & Young), Marcin Kaszuba (Director, Ernst & Young) |
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Andrzej Arendarski (President, Polish Chamber of Commerce) |
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Rafał Baniak (Deputy Minister of Economy) |
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Iwona Chojnowska - Haponik (Department Director, Polish Information and Foreign Investment Agency) |
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Witold Jurek (Under - Secretary of State, Ministry of Science and Higher Education) |
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Włodzimierz Tomaszewski (Vice President, City of Lodz) |
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Krzysztof Żuk (Vice President, City of Lublin) |
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Sebastian Bedekier (Director, City of Poznan) |
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Krzysztof Nowak (Vice President, City of Szczecin) |
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Konrad Pokutycki (President, BSH Home Appliances) |
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Vic Khan (Khan (Global Head of Clients Services Centers Kraków Bracknell Manila, Alexander Mann Solutions) |
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Alan Aleksandrowicz (President, Gdansk Economic Development Agency - InvestGDA) |
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Andrew Hallam (President, ASPIRE - Polish Association of IT & Business Process Services) |
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Eliza Chilimoniuk - Przezdziecka (Warsaw School of Economics) |
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Mirosław Wendeker (Lublin University of Technology) |
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| 17:30 - 18.00 |
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FORBES AWARDS |
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| 18.00 |
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Cocktail |
